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2.2 (84)
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2.2  (84)
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1.0

WISH I HAD DONE MORE RESEARCH - DON'T ORDER FROM HERE

Do not order from this company, the clothes were cheap and nothing like the photos at all. The only thing I kept were a few bathing suits, which were hit or miss, and also because it's impossible to return anything because they cannot issue a form for prepaid shipping to return items to China. Without that form, the shipping would have cost me $150, which was more than my order was worth (approximately $130). They then had me ship everything to some address in Rancho Cucamonga and have still not issued my refund of $130 something. Now they are asking for the tracking number and date that I did this. PLEASE. JUST GIVE ME MY REFUND. This was money down the drain. It's been several months now. Seriously, do yourself a favor and order clothes from anywhere else! I

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1.0

Worst online shopping experience

Pros & Cons


Although useless replies, the support team do get back to you pretty quick. 

My item was not received at my address (no clue where it is, as the shipping company they used have confirmed delivery), and according to Zaful once it is given to the shipping company it is no longer their responsibility. 
I paid for 'shipping insurance'' which I found out after that it does not cover missing items, but only for any damages during the shipping. Their customer service personnel had poor English and took quite some time to understand any questions which makes the entire situation much more frustrating. 

So really, legally according to THEIR terms and conditions they've done nothing wrong. But it will never be somewhere I will shop or recommend anyone to go to. 

I should have listened to the poor reviews of the website! There is probably nothing to resolve here, but a warning for all. 
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1.0

Under 30USD and free shipping = automatic insurance charge

Pros & Cons


N/A

I spent ~10 minutes tying to uncheck the "shipping insurance" box on the payment for my first item through Zaful. After loads of tries over multiple devices I finally got the shipping insurance box unchecked. Then I put my payment info in, hit finish, and was charged for the shipping insurance anyway.

When contacting support (instantly after hitting purchase) to fix this they replied that it is actually mandatory to purchase insurance on free shipping orders under 30USD (38CAD). I then said back that's fine, it is not worth it anymore then and asked to cancel my order (moments after receiving Zaful's first reply). Zaful then ignored my request, waited until the order shipped, then replied to me saying it's too late.

So beware if you choose to buy something because it's juuust cheap enough and free shipping - it's probably too good to be true like with my case.

Oh, and the item I ordered doesn't fit or look good even with a size up. Definitely made for very skinny people. I'll never be able to wear it. Money down the drain!
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1.0

Thiefs

They steal your money... don't deliver the items... don't reply to emails... horrible!!! Don't order from them!

Pros & Cons


Nothing

They steal your money... don't deliver the items... don't reply to emails... horrible!!! Don't order from them!
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Overall rating 
 
1.0

terrible company

Pros & Cons


terrible. 
wrong size, fake advertising (picture unrealistic), clothe's cut very badly done. The costumer care is an embarrassment! to return itens is a nightmare, I am still trying to send a message. Not worth the price, which isn't that great once you pay all the shipping fees and taxes!
Very very bad experience. to avoid completely! 
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About Zaful.com

1-720-346-9332

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Zaful.com is a one-stop online shop for today's most daring, exciting and edgy fashion apparels. Zaful.com offer the latest fashion at preferential prices with Worldwide & Site-wide Free Shipping.

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