Company Reviews Overstock.com
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Horrible Business Experience and Customer Service
On 12/12/2017, I ordered a Marcato Atlas Red Stainless-Steel Biscuit Maker/Cookie Press from Overstock.com as a Christmas gift for my niece. Information on my Overstock.com account indicated that the order had been “filled” and purportedly “shipped” six days following the order, i.e., 12/18/2017. After this date, the only tracking information that I was ever to obtain from the Overstock.com and USPS websites was of the “alleged shipping date.” I never received any further tracking information from any source nor did I receive the ordered item. I contacted Overstock.com Customer Service numerous times to inquire about the lack of tracking information and the reason the item had not been received.
Several different Overstock.com Customer Service Representatives told me that the “information about my order” would be forwarded to the “appropriate department” for follow-up on the tracking information and missing item. No Overstock.com employee ever contacted regarding any actions taken in attempts to locate the missing item after my complaints. Then, information listed on this order on Overstock.com showed that a return of the order had been initiated on two occasions followed by a cancellation of the order. I never requested that a return, refund, or cancellation be done for this order. This was done without any Overstock.com Customer Service Representative contacting me by e-mail or telephone to provide an explanation on the actions taken.
An Overstock.com Board of Directors Representative informed me that another item had been "set aside" in case the item that I ordered was not located. I never received the item despite “another one being set aside for me.” Even though the website indicated the item was in stock, my account being billed, and the item allegedly shipped to me, I was informed that Overstock.com had “made a mistake” with my order. For some odd reason, the order was fulfilled and “shipped” but it was out-of-stock at the time of the order. Despite speaking with four different Overstock.com Customer Service Representatives on “Live Chat” and a Board of Directors representative via e-mail, not one of them discovered nor informed me that the order was out-of-stock when placed. I have never encountered such incompetence from any of the numerous websites in which I have spent thousands of dollars.
Pros & Cons
Poor sales department, horrible customer service, and incomplete information regarding our order on the Overstock.com website.
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