Modlily.com

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Overall rating 
 
1.0

Crap

Crap

Pros & Cons


Crap

Crap
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Overall rating 
 
1.0

Would Not Give Me A Full Refund

I ordered a dress and 2 pairs of earrings back in November. The items never arrived. After going back and forth multiple times with customer service, they agreed to give me a refund - then told me, "hi,We are so sorry for that the express company has charged us the shipping fee for sent the order, so the part can not be refunded,pls understanding,thanks. (sic)" Well, I don't understand their shoddy service. It's not my fault my purchased items never arrived, but I have to pay shipping anyway? I wish I'd read these reviews before I ever ordered from them. They've permanently lost me as a customer.

Pros & Cons


None

Terrible customer service
Misleading returns policy
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1.0

BEWARE...The Return Policy is OUTRAGEOUS!

I will never recommend this company to anyone.  I ordered about 10 items; all in the same size.  Only two items fit.  I will never shop here again.

Pros & Cons


Some of the outfits are unique.

Return Policy:  Their policy to KEEP 40% of MY return.  Out of the 60% left to me, I would have pay for the international shipment through the Post Office and any taxes or tariffs in China.  

Customer Service:   It took four requests to their customer service site to get a Return Authorization Number and the address for the return. 
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(Updated: January 13, 2017)
Overall rating 
 
1.0

Order Nov. 21, 2016... As of Jan 12, 2017 no product arrival

do not buy from this company.  I'm sure they are making money hand over fist with their online advertising of their products, but I've been waiting since my order date of Nov. 21st, 2016.  It is now Jan 12, and still nothing has arrived.  This company is just ripping people off, plain and simple.  Keep your money!

Pros & Cons


None... 

It's all a con...

do not buy from this company.  I'm sure they are making money hand over fist with their online advertising of their products, but I've been waiting since my order date of Nov. 21st, 2016.  It is now Jan 12, and still nothing has arrived.  This company is just ripping people off, plain and simple.
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1.0

DAY 37 NO RESULTS!

After posting a review I was contacted by the company and told I could FINALLY get a refund! That was week ago and I am STILL trying to return their worthless products! I was asked to take down my review in exchange for a full refund, I was promised shipping cost to be paid too. But when I asked for a shipping label they keep telling me that I have to cover that cost. To ship this back to China will probably cost half of what I paid for the crappy product anyway! I have read on some reviews that people can't even find the address to return the product so after WEEKS of trying I finally got that at least and will share it with you! Hope this helps everyone else this company tried to screw over! 

Yang Xing 
Room281, #15-3 Building, 999 Ningqiao Road, Pudong , Shanghai, 201206, China
phone, 021-60526980

Followed by these instructions:

Please return by post office and put RMA number on the package. So we will know it’s from you.
more information you need to care:
1,please send us by post office and registered mail, and email us the tracking number after the shipment 
2,Please put your RMA number on the package(RMA number =MM16040xxxxxxxx + 0xxx)
3. Pls email us the tracking info after you mailing it back. Our email address is info@modlily.com .

Pros & Cons


None!

Terrible customer service
Terrible products
Terrible return policy 

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About Modlily.com

001-213 - 9851052

Description

Modlily.com is an online clothing retailer/wholesale supplier, offering the latest in Women and men's street fashion. Modlily.com carry a wide array of the hottest styles of tops, bottoms, dresses, coats, and accessories.

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Unit E, 15th Floor, Cheuk Nang Plaza, 250 Henssessy Road
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